Unit 1 Communication Skills Sumita Arora Book Solution
Session 1: Methods and Types of Communication
Check Point
1. Which of the following is not a method of communication? [CBSE SQP 21-22]
(a) Face-to-face informal communication
(b) e-mail
(c) social network
(d) Moral Support
Answer: (d) Moral Support
2. What is a disadvantage of Verbal Communication? [CBSE SQP 21-22]
(a) It is an easy mode of communication in which you can exchange ideas.
(b) To keep changing your interaction as per the other person’s response.
(c) Quick response
(d) Difficult to understand if the right words are not used
Answer: (d) Difficult to understand if the right words are not used
3. ______ takes place between two individuals. [CBSE SQP 21-22]
(a) Written communication
(b) Public communication
(c) Interpersonal communication
(d) Small group communication
Answer: (c) Interpersonal Communication
4. The final component in the communication process is _____, which defines the receiver’s response to the sender. [CBSE SQP 21-22]
(a) Decoding
(b) Request
(c) Feedback
(d) Response
Answer: (c) Feedback
5. Which of the following is NOT an element of communication process cycle?
(a) Channel
(b) Receiver
(c) Sender
(d) Time
Answer: (d) Time
6. Which of the following is NOT an element of communication within the communication process
cycle ?
(a) Channel
(b) Receiver
(c) Sender
(d) Time
Answer: (d) Time
7. Name different forms of communication.
Answer: Verbal , Non-Verbal, Written, Visual
8. Which of the following makes the most contribution in communication as a whole ?
(a) Voice
(b) Voice tone
(c) Words
(d) Body language
Answer: (d) Body Language
9. Rohit raised his hand to greet his uncle coming from distance. What type of non-verbal communication is this? [CBSE QP 21-22]
(a) Gesture
(b) Expression
(c) Body language
(d) Eye Movement
Answer: (a) Gesture
10. Out of the following, which one is the least expensive form of communication?
(a) Verbal/oral communication
(b) Non-verbal communication
(c) Written communication
(d) Visual communication
Answer: (a) Verbal / Oral Communication
11. Out of the following, which one is the most durable form of communication ?
(a) Verbal/oral communication
(b) Non-verbal communication
(c) Written communication
(d) Visual communication
Answer: (c) Written Communication
12. In _____ style of communication, spoken words or speech play the role ot conveying the message(s).
(a) Non-verbal
(b) Verbal
(c) Written
(d) Visual
Answer: (b) Verbal
13. In style of communication, cues like gestures, body language, voice-tone etc. play the role of conveying the message(s).
(a) Non-verbal
(b) Verbal
(c) Written
(d) Visual
Answer: (a) Non-Verbal
14. _____ communication is the use of body language, gestures and facial expressions to convey information to other. [CBSE SQP 21-22]
(a) Verbal
(b) Written
(c) Non-verbal
(d) Visual
Answer: (c) Non-verbal
15. ____ is an example of verbal communication. [CBSE SQP 21]
(a) E-mail
(b) Letter
(c) Phone call
(d) News Letter
Answer: (c) Phone call
16. In _____ style of communication, images, graphics, posters, logo, colors, sign-boards etc. play the role of conveying the message(s) across.
(a) Non-verbal
(b) Verbal
(c) Written
(d) Visual
Answer: (d) Visual
17. In _____ style of communication, lengthy, descriptive, printed/written information play the role of conveying the message(s).
(a) Non-verbal
(b) Verbal
(c) Written
(d) Visual
Answer: (c) Written
18. Which style of communication is not suitable for conveying lengthy messages ?
(a) Non-verbal
(b) Verbal
(c) Written
(d) Visual
Answer: (a) Non-verbal
19. Which style of communication is used as a reinforcement aid for other forms of communication?
(a) Non-verbal
(b) Verbal
(c) Written
(d) Visual
Answer: (d) Visual
20. Which style of communication is useful for instant communication ?
(a) Non-verbal
(b) Verbal
(c) Written
(d) Visual
Answer: (b) Verbal
21. Which style of communication is useful for conveying message even when language is not known ?
(a) Non-verbal
(b) Verbal
(c) Written
(d) Visual
Answer: (a) Non-verbal
22. Which style of communication is the most time-consuming of all ?
(a) Non-verbal
(b) Verbal
(c) Written
(d) Visual
Answer: (c) Written
23. Rahul lives at a hostel in Goa. He calls his mother who lives in Bangalore, to get her approval for the picnic to Mumbai. However, due to a phone line outage, his mother was unable to understand and respond to him. He became enrage(d) What other means can he use to obtain his mother’s immediate approval ? [CBSE 21-22]
(a) Fax
(b) Letter
(c) Email
(d) Message through a friend
Answer: (c) Email
24. Which of the following is not a form of written communication ? [CBSE 21-22]
(a) Circulars
(b) Reports
(c) Discussion
(d) SMS
Answer: (c) Discussion
25. Which of the following types of Communication is non-flexible and requires proficiency of the sender? [CBSE 21-22]
(a) Oral Communication
(b) Written Communication
(c) Verbal Communication
(d) Non-verbal Communication
Answer: (c) Verbal Communication