Class 9 Employability Skills-Solution of Sumita Arora Book Exercise
Unit 1 Communication Skills
Session 1: What is Communication
Check Point
1. What is Communication?
(a) Exchanging thoughts, ideas, and messages through speech, writing signals and body language.
(b) Imparting information.
(c) A system, such as mail, telephone, or television for sending and receiving messages.
(d) All of the above.
2. Which is NOT a benefit of effective communication?
(a) Enhanced interpersonal relationships
(b) Clearer understanding of business goals
(c) Revenue loss
(d) Improved business and individual performance
3. Who is the person introducing a new thought?
(a) Receiver (b) Communicator
(c) Encoder (d) Sender
4. Which one is not an appropriate element of communication?
(a) Message (b) Sender
(c) Technology (d) Receiver
5. In the communication process, decoding takes place at the _____ end.
(a) within the message (b) sender
(c) receiver (d) in case of disturbance
6. In the communication process, encoding takes place at the _____ end.
(a) within the message (b) sender
(c) receiver (d) in case of disturbance
7. The communication process, can be affected negatively by a number of barriers. Which one of the following is/are barrier(s)?
(a) Cultural difference (b) Technology
(c) Language Accent (d) Calligraphy
8. The communication process, can be affected negatively by a number of barriers. Which one of the following is not an appropriate barrier?
(a) Feeling (b) Cultural difference
(c) Language Accent (d) Calligraphy
9. The means by which the message is sent is known as [CBSE SQP Term 1 2021-22]
(a) Sender (b) Encoding
(c) Decoding (d) Channel
10. When people from different ___ backgrounds communicate the chances of wrong interpretation of the message are higher [CBSE SQP Term 1 2021-22]
(a) Educational (b) Cultural
(c) Emotional (d) Psychological
11. The means by which the message is sent is called ______. [CBSE SQP Term 1 2021-22]
(a) Channel (b) Receiver
(c) Messenger (d) Sender
12. ___ is the sharing of information between two or more individuals or within a group to reach a common understanding. [CBSE SQP Term 1 2021-22]
(a) Cooperation (b) Communication
(c) Translation (d) Coordination
13. Match the following: [CBSE SQP Term 1 2021-22]
(a) (i) -> (D); (ii) -> (A) ; (iii) -> (C); (iv) -> (B)
(b) (i) -> (C); (ii) -> (D) ; (iii) -> (A); (iv) -> (B)
(c) (i) -> (C); (ii) -> (D) ; (iii) -> (B); (iv) -> (A)
(d) (i) -> (C); (ii) -> (A) ; (iii) -> (D); (iv) -> (B)
14. What is the purpose of communication? [NCERT]
(a) Inform (tell someone about something)
(b) Influence (get someone to do something you want)
(c) Share thoughts, ideas, feelings
(d) All of the above
15. Which of the following methods are used to receive information from the sender through a letter? [NCERT]
(a) Listening (b) Speaking
(c) Reading (d) Writing
16. How do you receive information on phone? [NCERT]
(a) Listening (b) Speaking
(c) Reading (d) Writing
Assignment
1. What are the various elements of communication?
2. What is the importance of communication skills?
3. What are the 7Cs of effective communication?
4. Discuss some factors influencing communication?
Session 2: Verbal and Non-Verbal Methods of Communication
Check Point
1. Which type of communication uses letters and words to express the language we speak?
(a) Visual (b) Verbal
(c) Written (d) Nonverbal
2. Which of the following is NOT classified as nonverbal communication?
(a) Signs (b) Eye contact
(c) Body language (d) Gestures
3. What percentage of communication is believed to be delivered by way of the body language?
(a) 7% (b) 55% (c) 38% (d) 18%
4. How much of any given message is transmitted by the specific word used?
(a) 38% (b) 18% (c) 55% (d) 7%
5. In the Intimate zone, a person will not allow which of the following?
(a) Mother (b) Father (c) Sibling (d) Teacher
6. A person meets a strange. Which of the following proximity zone will that stranger be in?
(a) Intimate zone (b) Social zone
(c) Audience zone (d) Friend zone
7. Which of the following is not an example of verbal communication?
(a) Speech (b) Discussion (c) Conversation (d) Smile
8. Which of the following is not an example of non-verbal communication?
(a) Smile (b) Body stance (c) Proximity (d) Teacher explaining the lesson
9. Which of these is not an appropriate non-verbal communication at work? [CBSE Sample Paper Term 1 2021-22]
(a) Putting an arm around a coworker’s shoulder
(b) Shaking hands firmly
(c) Looking at the speaker with a smile
(d) Standing with an upright posture
10. The 3Ps of Public Speaking are Prepare, Practice, and ______. [CBSE Sample Paper Term 1 2021-22]
(a) Patience (b) Produce (c) Perform
(d) Pronounce
11. In which communication style: body language, gestures, and facial expressions are used to convey information to others? [CBSE Sample Paper Term 1 2021-22]
(a) Verbal (b) Non-verbal (c) Written
(d) Expression-less
12. Which of the following is an appropriate example of oral communication? [CBSE Sample Paper Term 1 2021-22]
(a) Newspaper (b) Notes (c) Face-to-face conversation (d) Reports
13. Sports coaches pat on the back of the players to encourage the players. Which non-verbal communication is used here? [CBSE Sample Paper Term 1 2021-22]
(a) Touch (b) Body language (c) Para language (d) Facial gesture
14. Which of the following is NOT classified as non-verbal communication? [CBSE Sample Paper Term 1 2021-22]
(a) Sign (b) Eye contact (c) Body language (d) Gesture
15. Choose the correct example of oral communication? [NCERT]
(a) Reports (b) Newspapers (c) Face-to-face conversation (d) Notes
16. When we communicate verbally, we should use _____ [NCERT]
(a) Reports (b) Newspapers (c) Face-to-face conversation (d) Notes
17. Which of these is a positive (good) facial expression? [NCERT]
(a) Staring hard (b) Nodding while listening (c) Wrinkled forehead (d) Looking away from the speaker
18. What does an upright (straight) body posture convey/show? [NCERT]
(a) Shyness (b) Fear (c) Confidence (d) Intelligence
19. When you are preparing for a presentation, you should ____ . [NCERT]
(a) focus on the objectives of the presentation
(b) ) practice your speech in front of a mirror or friend
(c) do rehearsals to time your presentation of slides
(d) All of the above
Session 3: Visual and Written Methods of Communication
Check Point
1. What is one disadvantage to using a visual communication channel?
(a) Visual communication does not have as much impact as other communication forms.
(b) Visual communication is not able to be stored and used repeatedly.
(c) Visual communication takes a lot of time and money to produce.
(d) Visual communication cannot keep the attention of the receiver.
2. Rani needs to communicate with a large number of people but needs to customize it with relative ease. Which communication channel would be a good choice?
(a) Visual (b) Oral (c) Electronic (d) Written
3. Which of the following is not one of the three basic questions you should answer before writing any business communication?
(a) What style should be used?
(b) What font should be used?
(c) What is the purpose?
(d) Who is the audience?
4. There is a demonstration taking place using posters. What type of communication is this?
(a) Verbal (b) Visual (c) Non-verbal (d) Written
5. Graphs, Maps, Signboards etc. depict _____ type of communication?
(a) Verbal (b) Visual (c) Non-verbal (d) Written
6. Memos, emails, notifications etc. depict _____ type of communication?
(a) Verbal (b) Visual (c) Non-verbal (d) Written
7. Which of these are the advantages of visual communication?
(a) Immediate delivery (b) Easy to remember
(c) Universal (d) All of these
8. Which of these are the disadvantages of visual communication?
(a) Culturally ambiguous (b) Deliverable
(c) Increased overheads/cost (d) All of these
9. Which of these are the advantages of written communication?
(a) Permanent form (b) Explicit
(c) Legally acceptable (d) All of these
10. Which of these are the disadvantages of written communication?
(a) Additional cost (b) Time-consuming
(c) Legally standing (d) Reference worthy
11. Why do we send emails?
(a) To reach on time
(b) To share documents and files
(c) To talk to each other
(d) To meet each other